Sign Up
Why sign up?
- What is PayForward?
- How does PayForward work?
- How was PayForward started?
- PayForward Rewards program
- Do I need a PayForward account to get cash back?
- How do I earn cash back by scanning, swiping, or shopping online using a linked Visa® or MasterCard®?
How do I sign up?
- How do I register?
- Registration assistance
- Can I join PayForward and not elect to get a PayForward® Prepaid Visa® Debit Card?
- Do I have to use my real name?
- Do I need an email address to sign up?
- Do you run a credit check?
Get Cash Back on Your Purchases
Earn Cash Back
- Download the PayForward mobile app
- Find merchants
- How do I earn cash back?
- What does it mean to swipe my card?
- How do I earn cash back by shopping online?
- What is an eGift Card and how do I use it?
Earn Cash Back on Travel
Add Your Visa and MasterCard to Earn Cash Back
Get rewarded for shopping
- What is the PayForward Linked Card Program?
- I have questions about linking my Visa or MasterCard, who do I contact?
- If I already get rewards/points using my Visa or MasterCard will I lose that by linking my Visa?
- Is there a fee to link my Visa or MasterCard?
- Are there any limitations when I link my Visa or MasterCard?
- Can I transfer money from my linked card to my friends and family?
Link your card
- How do I link my Visa® or MasterCard®?
- How do I unlink (remove) my debit/credit card?
- What if I am having trouble linking/unlinking my debit/credit card?
- Change the name of a linked card and set default funding source
- Did you receive a new card or did a card expire?
- Where can I see the card(s) that I’ve linked?
Use Your Cash Back Rewards
Ways to use your cash back
- Create and Manage Your Savings Goals
- Can I keep the cash back I earned?
- How do I get the cash I earned out of my PayForward account?
- Send money to a friend
- Can I spend the cash back I earned anywhere?
- What happens if I return something I purchased?
Your PayForward Account
eGift Cards
Logging in, logging out, and your password
- How to log in
- How to log out
- Verify your email address
- Change Your Password
- I forgot my username
- I forgot my password or having troubles logging in
Account
Fund Your Account
Link your bank account
Add funds to your account
Set up Direct Deposit
Transaction Details and History
View transactions
Types of transactions
Transfer Money
Withdraw money
Send money to friends or causes
Move money from cause
PayForward® Prepaid Visa® Debit Card
What is the PayForward ® Prepaid Visa® Debit Card?
- Get the PayForward® Prepaid Visa® Debit Card
- What are the advantages of the PayForward® Prepaid Visa® Debit Card?
- What are the PayForward® Prepaid Visa® Debit Card usage limits and fees?
- Can I customize my PayForward® Prepaid Visa® Debit Card?
- Can I get a second card?
- What is the maximum balance for my PayForward® Prepaid Visa® Debit Card?
Use the PayForward ® Prepaid Visa® Debit Card
- Where can I use my PayForward® Prepaid Visa® Debit Card?
- Do I need to activate or register my PayForward® Prepaid Visa® Debit Card?
- How do I activate my PayForward® Prepaid Visa® Debit Card?
- How do I dispute a transaction made with the card?
- What’s the best way to use my PayForward® Prepaid Visa® Debit Card?
- Is there a fee to add money to my PayForward® Prepaid Visa® Debit Card?
Manage your PayForward card
- My account is suspended or closed
- How do I check my balance?
- Will I get a paper statement?
- What if my card is declined?
- What constitutes an error?
- Why is the amount pending sometimes different than what I actually spent?
Security
- What should I do if my PayForward® Prepaid Visa® Debit Card is lost or stolen?
- What if I forgot or need to change my PIN?
- How do I select and set up my Personal Identification Number (PIN)?
- Can I change my Personal Identification Number (PIN)?
- Is my confidential information secure online?
- Is my PayForward® Prepaid Visa® Debit Card protected against fraud?