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  2. PayForward® Prepaid Visa® Debit Card
  3. Manage your PayForward card

Manage your PayForward card

  • My account is suspended or closed
  • How do I check my balance?
  • Will I get a paper statement?
  • What if my card is declined?
  • What constitutes an error?
  • Why is the amount pending sometimes different than what I actually spent?
  • I bought something, but my balance doesn't show any money taken off. Why?
  • I bought something for X amount of dollars, but my balance is only down by $1. Why?
  • I bought something online, and it was declined, but I had enough money for the purchase. Why?
  • What do I do if I have a question or think there is an error on my card?
  • How do I make a purchase for more than the balance on my card?
  • How do I return something purchased with the PayForward card?
  • What if I change my mind and want to cancel (void) a purchase?
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