Present your PayForward® Prepaid Visa® Debit Card when you return the merchandise. If the merchant’s return policy allows it, the merchant will credit the amount of the purchase back to your card.
In case you need to return items after you've depleted the funds on your PayForward® Prepaid Visa® Debit Card, please keep your card, as well as your receipts.
When returning an item purchased online, have your card number available in order to process the return. The merchandise value will be credited back to your card within three to seven business days.
If you received cash back on the original purchase, the amount of the cash back you earned would be returned to the merchant through a debit to your account. The same also applies to a partial return, for the amount of the cash back applicable to the portion returned.