If I have an issue with my PayForward® Prepaid Visa® Debit Card, who do I contact?

For assistance or additional information, please contact Member Services:

Contact 

Contact Information

Hours of Operation

General questions and support

Member Services
support@payforward.com

 

Integrated voice response

844-944-9273

24 hours a day, 7 days a week

Answers Knowledge Base

support.payforward.com

24 hours a day, 7 days a week

Financial services: Speak with a Member Services Agent

Member Services
844-944-9273

5:30 a.m.- 5:00 p.m. Pacific Time; Monday - Friday

Closed Holidays

Online Cardholder Website

www.PayForward.com

24 hours a day, 7 days a week

Mailing Address

PayForward Member Services
27200 Tourney Road, Suite 450
Valencia CA 91355

Delivery Monday - Saturday, except for select National Holidays

Dispute Mailing Address

PayForward Dispute Resolution
27200 Tourney Road, Suite 450
Valencia CA 91355

Delivery Monday - Saturday, except for select National Holidays

For your security, please DO NOT send the following information via e-mail:

Your 16-digit PayForward® Prepaid Visa® Debit Card Account number

Your Personally Identifiable Information—such as Social Security Number or Personal Identification Number (PIN)