For assistance or additional information, please contact Member Services:
|
Contact |
Contact Information |
Hours of Operation |
|
General questions and support |
Member Services |
|
|
Integrated voice response |
844-944-9273 |
24 hours a day, 7 days a week |
|
Answers Knowledge Base |
24 hours a day, 7 days a week |
|
|
Financial services: Speak with a Member Services Agent |
Member Services |
5:30 a.m.- 5:00 p.m. Pacific Time; Monday - Friday Closed Holidays |
|
Online Cardholder Website |
24 hours a day, 7 days a week |
|
|
Mailing Address |
PayForward Member Services |
Delivery Monday - Saturday, except for select National Holidays |
|
Dispute Mailing Address |
PayForward Dispute Resolution |
Delivery Monday - Saturday, except for select National Holidays |
For your security, please DO NOT send the following information via e-mail:
Your 16-digit PayForward® Prepaid Visa® Debit Card Account number
Your Personally Identifiable Information—such as Social Security Number or Personal Identification Number (PIN)