What if I need a replacement card? May 18, 2017 19:56 You can order a replacement card by contacting Member Services at 844-944-9273. Related articles What should I do if my PayForward® Prepaid Visa® Debit Card is lost or stolen? Contact Us Can tax refunds for other people be directly deposited to my PayForward Prepaid Visa® Card? Transfer money from your PayForward account to your bank account My card is about to expire. How can I make sure I will receive my new card?